Do you have questions? We have answers.
Do not attempt to repair any PerSim® System device yourself. If you are experiencing any problems with the product, please contact your MedCognition technical support specialist who will assist you with any questions you might have.
Do not return any device to factory settings. The custom setup of PerSim® System components must be performed by a MedCognition Support Technician. Attempting a factory reset/re-install of the operating system will void MedCognition customized configurations potentially causing the device(s) to be inoperable. Always contact MedCognition support for assistance.
Do not install additional software on your PerSim® system. Other software installations may interfere with the function of the PerSim® system. Please contact MedCognition technical support if you wish to install other software on your PerSim® device.
"how to" tutorials
The PerSim® system:
MedCognition provides software-specific tutorials for the PerSim® system:
contact MedCognition support
Technical support email: Support@Medcognition.com
Technical support telephone: (210) 960-0930 option 2
When contacting the support team (firstname.lastname@example.org), be ready to provide the following information to your MedCognition technician:
PerSim App > Settings > Device ID
PerSim App Settings are accessed through the top left corner menu in the app
Tablet Settings > About tablet > Serial number
Tablet Settings are accessed through the Settings App on the tablet home screen.